PaedVault Support
Help for your MRCPCH exam prep account.
Get help with sign-in, Apple in-app purchases, study content, privacy requests, and account deletion. We aim to reply within two working days.
App help
Trouble signing in, syncing progress, using study notes, or starting a question session.
Email supportQuestion content
Report a possible issue with an answer, explanation, topic tag, or question image.
Use in-app reportPurchases
Restore Apple purchases, check access, or ask about web billing and cross-platform access.
Purchase helpPrivacy
Ask about access, correction, export, deletion, or privacy rights for your PaedVault data.
Email privacyInside the app
Where to find support actions
These paths are available to signed-in users in PaedVault. They are also the paths App Review can use to verify support, purchase restore, and account deletion.
Contact support from the app
Settings -> Help & support
Signed-in users can send a secure support request from inside PaedVault.
Delete your account
Settings -> Account Security -> Delete account
The app includes an in-app account deletion flow with confirmation before the request is submitted.
Restore Apple purchases
Settings -> Subscriptions -> Restore Apple purchases
Use this after reinstalling the app or signing in on a new device.
Subscriptions and Apple purchases
PaedVault supports Apple In-App Purchase for paid digital access in the iOS app. If you purchased on iPhone or iPad, use Restore Apple purchases from the Subscriptions screen to reconnect access.
If you bought access on the website, sign in with the same PaedVault account on mobile and web. Cross-platform access is attached to your PaedVault account.
Account deletion and privacy
Account deletion can be started inside the app from Settings -> Account Security -> Delete account. The flow asks for confirmation before submitting the deletion request.
For privacy, access, correction, export, or deletion questions, email privacy@paedvault.com.
Need a formal policy?
Legal, privacy, and education terms
Review the terms that cover PaedVault accounts, privacy handling, acceptable use, and the medical education disclaimer.